We know you’ve got a lot of things to ask so here are some of the most frequently asked questions that we receive from our clients. If you don’t find the answer to your questions on this list, don’t worry, you can call us up using our customer service hotline: 855-702-6683
- When is the best time of the year to move?
Summer is the busiest season, so if you want to reduce your cost, plan your move during the off season, which is normally in the fall and in winter. However, you should consider the advantages and disadvantages of moving during this season, especially in the winter.
For our customer’s benefit, we provide seasonal discounts or incentives during the off season so make sure to ask one of our Relocation Specialists about them.
- When should I start contacting a moving company to schedule my move?
The earlier the better. Evaluate how much time you’ll need to prepare everything. Planning months before the move would increase your chances of getting a good moving date. This will also allow us to make all the necessary arrangements and plans for your move. We’d appreciate it if you’d call us at least 30 days before your plan to move so we can reserve a move date and provide you with enough time to go through your moving checklist.
Also, please do give us a window time of at least 3 days from when you can actually move.
For those who are moving long distances, please give us your first availability date for when you’ll be able to receive your items at your destination. This allows us to plan and coordinate your move more effectively by making sure we have the truck and movers available on your preferred date. This also gives us time to plan and prepare for other services like storage and packing.
Keep in mind that by planning your move ahead of time allows you to save more money. Furthermore, you’ll also be able to choose from lower moving rates. It also gives you time to pack and clear out any unused items in your home so you won’t have to pay to move them. Lastly, this will give you adequate time to contact your service providers regarding your plans of moving.
- How much do you usually pay for moving?
The cost of your move would highly depend on several factors:
- How many items are you planning to move? This includes special large items like a motorcycle or ATV.
- How far will you be moving? Short-distance moves are obviously much cheaper compared to long-distance moves.
- Will you be needing help packing and storing your items? If yes, then this will also add up to your moving expenses.
- What kind of insurance will you be needing?
However, we do offer free, no obligation quotes to our clients so don’t hesitate to give us a call or go to our website to get one.
- What is the “Bill of Lading”?
The ‘Bill of Lading’ is a contract between the customer and your moving company. It contains a detailed list of everything related to the customer’s move along with the mover’s contact information, price, delivery address, method of payment and so on. It also includes a list of all the customer’s items to be shipped. Go to this link to know more information about the Bill of Lading. As a customer, it’s important to read your Bill of Lading carefully, so you will know the services covered by your contract. In addition, keep this document with you at all times during the move.
- Do I have insurance on my move?
With moveON moving, your move comes with free insurance. This gives the customers an insured value of $0.60 per pound, per article. Because this is only a small amount of coverage, most customers should choose to have an additional 3rd-party insurance for a small fee. Others would get a full-value coverage, especially if they have high-value items to transport. You can also ask your Relocation Coordinator for advice regarding the level of insurance coverage you might need for your move.
- What items do you not move?
Unfortunately, there are limitations on the items that we can legally transport under the safety rules of the United States Department of Transportation. We DO NOT transport items such as aerosols, guns and ammunitions, or any kind of potential hazardous household chemicals like bleach, nail polish, paint and pesticides. Furthermore, we also DO NOT ship oil, gas or lighter fluids which are highly flammable. Moreover, we also DO NOT transport any kind of pet like cats and dogs (even rabbits, turtles, goldfishes, etc.) because our trucks are not acclimatized for animal or human transport. If you’re not sure whether we can transport your items, don’t hesitate to call us through our customer support hotline 855-702-6683
- Do you provide moving boxes and packing supplies?
We do provide our customers with different kinds of sturdy, professional grade moving boxes that comes in various sizes and functions. For example, we have boxes for holding glassware, chinaware and plates. On the other hand, you can also try looking for used boxes on Craigslist and Freecycle.
For those who don’t have time to do their packing, we also offer professional packing services for an affordable price. We can pack any kind of items, including hard-to-move and hard-to-pack items like TVs, entertainment system, etc. Give us a call for more information.
- Will my items be safe from damages, scratches and dents during the move?
Definitely. Our expert movers always carry moving blankets, ties and other moving supplies designed to protect your furniture and other items from any damages during the move. However, for items which you have packed in an unsafe manner, we cannot completely ensure their safety. Please let us know if you want us to help you with packing heavy and fragile items like flat screen TVs or an entertainment system.
Don’t hesitate to ask us for any kind of help. Remember that it is our goal to provide our clients with excellent customer service.
Nevertheless, in rare cases where accidents would happen, it’s important to keep all your items insured. It is highly advisable to take any highly valuable items like family photos, jewelry, important documents with you in your car as you move.
- What if during the move, some of my items get damaged?
We guarantee that our movers would do their best to ensure the safety of your items. In the rare case where you find damage such as dents, scratches or missing parts, you can call our customer service hotline at 855-702-6683. Our friendly staff will help you resolve the issue, the best that we can. Furthermore, we can also help our customers file an insurance claim for the damage/s.
- What are the different modes of payment that you accept?
We accept cash as well as all major credit and debit cards like Visa, Mastercard, and Discover for pickup payments. On Delivery we only accept cash or postal money order.
- Is it okay to tip my movers?
Absolutely. Our experienced movers work hard every day to deliver our customer’s items from one place to another. Tipping them would be very much appreciated, especially if you are happy with their services. We thank you for trusting us for your move and we hope you have a wonderful experience with us.